Effective Leadership and Problem Solving
through Collaboration

High on most manager’s list of business challenges—according to recent studies--are: the recruitment and retention of talented employees, the relationship problems that result when different organizational cultures merge through acquisitions, difficult employees, the inherent conflict in culturally diverse work environments, information overload, management through electronic communication and defining a satisfying balance between work and personal life.

Managers often become overwhelmed by these issues because they lack the time or skills to solve them effectively. As well, it is not unusual for managers with excellent business and technical expertise to be uncomfortable with people issues. Unfortunately, these result in poor performance and lower job satisfaction for both management and employees, and that means profitability and customer satisfaction suffer.

Business leaders can resolve these problems by focusing on three fundamental competencies:

•  effective communication skills,
•  successful interpersonal relationship styles and
•  the knowledge and resources of others in their organization.

Harlene Anderson helps people develop these essential competencies. She works with businesses, universities, hospitals and nonprofit organizations throughout the U.S. and abroad. Harlene will show you and your organization how to:

• recruit and retain talented individuals;
• reduce conflict and promote collaboration among individuals and across departments;
• turn individual differences into a resource;
• improve individual and organizational performance;
• preserve customer satisfaction and loyalty; and
• achieve a satisfying balance between work and life.

Harlene Anderson holds a doctorate in psychology and is a licensed professional counselor and family therapist. She is a founding member of AccessSuccess International, the Houston Galveston Institute, and the Taos Institute. She is also on the faculty of Our Lady of the Lake University-Houston and a board member of the Family Business Institute and Texas Medical Assistance and Development. Harlene’s book, Conversation, Language and Possibilities describes how she conceptualizes complex problems and how she successfully approaches their solutions from a collaborative stance.